Set Up Online Ordering for a Restaurant

This guide is for restaurants who currently have a website but would like to add online ordering. Setting up online ordering will be the same as setting up a traditional eCommerce Store, except that you will be filling orders in real time. See eCommerce: Getting Started to learn more about Store in general.

Follow the following steps to swiftly implement online ordering and start receiving food orders through your website.

1. Add Store

You will need to add a Store into your website. For example, you could create a page for Online Orders to your website, and then include your Store on that page. 

See the Store Plans page for more information on how to choose the correct Store plan for you.

Menu items are added as products to your Store. See Add and Edit Products in the Store to learn how to add products to your Store. From a CSV, you can also Import Products to Your Store.

You can set up Product Options for menu items if you want to. For example, customers might be able to choose between a regular bun or a gluten-free bun for their burger. If your options affect (increase/decrease) the price of your product, use Product Variations to adjust the pricing in real time. Your customer will be able to see the new price right away on the page with information about the product.

Inventory Tracking is used to add stock to your menu items to prevent customers from ordering your products that do not have adequate stock.

When setting payment options, you can provide Online Payments or Offline Payments. Additionally, you can activate options to Collect Tips and Add Gift Cards. To learn more about available payment options, please visit About Payment Options.

Customers who order online can have their items delivered locally or picked up, depending on your preference. In the Shipping and Pickup section of the Store Control Panel, you can set up both local delivery and pickup.

Delivery

To set up local delivery:

1. Click eCommerce on the left side of the page, and then click Manage Store.
2. Select Shipping and Pickup.
3. Click Add Delivery in the Local Delivery section.
4. Choose the method of delivery you want.
5. Set the following up:
6. Add Delivery Zones.
7. Availability by subtotal.
8. Operating hours.
9. Delivery date and time.
10. Description with a delivery time estimate or other information.
11. Then, click Save and Finish.

Pickup

To set up pickup:



1. Click eCommerce in the left side, then click Manage Store.
2. Click Delivery and Pickup.
3. Click the Add Pickup button in the Self Pickup area.
4. Set up the following:
5. Customers will get a detailed instructions on where  to pick up their order.
6. Pickup charge
7. Request a pickup date and time at checkout (only available for Advanced and Unlimited subscriptions) and limit pickup hours by configuring your company hours.
8. Click Save.

Now that you have successfully set up online ordering for your restaurant, you might want to tell your customers in detail how it works, including what safety measures you take to keep customers safe, what days and times food can be ordered, and how to get their order with less person-to-person contact. You can also tell your customers how they can leave tips and how buying a gift card can help your business.